Case Study: Largest Financial Bank achieves 300% customer growth and real-time multi-country collections with Nucleus Software's Cash@Will

Making Collections Smarter for a Global Bank

Largest Financial Bank, a global institution serving nearly 200 million customers with USD 1.8 trillion in assets, needed to standardize collections across 16 Asia Pacific countries. Corporate clients were receiving multi-channel, multi-jurisdictional payments that required manual reconciliations, driving up costs and obscuring account visibility, so the bank engaged Nucleus Software and selected its Cash@Will solution.

Nucleus Software implemented Cash@Will, a web-enabled, multi-country/multi-currency collections platform offering automated pattern-matching reconciliations, straight-through processing, dynamic billing, rule-based notifications and customer-specific reporting. The solution sped cash application, reduced exceptions and return risks, and accelerated country rollouts — driving a threefold increase in the bank’s customer base to 34,000 firms across the region and supporting millions of transactions per month.