Case Study: India’s Leading Private Sector Bank Achieves 33% Faster Loan Processing and 66% Fewer Credit Rejections with Nucleus Software’s FinnOne Neo mFin

India’s Leading Private Sector Bank - Customer Case Study

India’s Leading Private Sector Bank, a $6B-revenue institution serving 40 million customers and a leader in microfinance, faced slow, error-prone and disconnected loan origination processes while targeting a $750M microfinance loan book and outreach to 10 million unbanked customers. To digitize field lending and speed credit decisions, the Bank engaged Nucleus Software to rework its end-to-end microfinance process and deploy a mobile solution.

Nucleus Software implemented FinnOne Neo Mobile Microfinance (mFin) after field visits and workshops, delivering an Android app integrated with the bank’s loan origination platform (and planned core-banking integration) with paperless sourcing, real-time submission, multi-bureau checks, geo-tagging and biometric authentication. The solution is expected to cut application processing time by 33%, reduce case rejections at credit approval by 66%, handle about 2.5M individual and 300K group applications annually, and significantly improve sales productivity and geographic reach.