Case Study: India's Largest Private Sector Bank achieves 100% loan digitization and 30% faster processing with Nucleus Software's FinnOne Neo

India's Largest Private Sector Bank - Customer Case Study

India's Largest Private Sector Bank, a fast-growing Indian private-sector lender serving over 450,000 customers through 200+ branches and 400+ ATMs, needed to move its lending business online to deliver tailored, multi-channel products, make real-time credit decisions, improve operational efficiency, and support rapid branch expansion including remote, low-bandwidth locations. To meet these goals the bank selected Nucleus Software and its FinnOne Neo lending platform.

Nucleus Software implemented FinnOne Neo to digitize and automate end-to-end loan lifecycle and workflows, eliminating manual lead management and enabling 100% loan application digitization and standardized credit decisions. The solution delivered measurable results for Nucleus Software’s customer: 30% faster application processing, 20% reduction in loan-processing costs, 40% improvement in sales and collections productivity, improved customer satisfaction, and reliable service even in low-bandwidth branches.