Case Study: Fullerton India achieves 83% faster customer onboarding and 90% faster project tracking with Nucleus Software (FinnOne Neo Corporate)

Driving Profitable Growth with Digital

Fullerton India Credit Company Limited (Fullerton India), an NBFC with over 3.6 million customers and 648 branches, needed to expand its corporate lending business—especially real-estate project financing—and improve customer experience. Their legacy platform required manual project monitoring and collateral tracking, so Fullerton India selected FinnOne Neo Corporate from Nucleus Software to automate project inventory maintenance, collateral ratio monitoring, alerts, and onboarding.

Nucleus Software implemented FinnOne Neo Corporate to digitize credit assessment, approvals, collateral management, collections and customer acquisition workflows, completing the rollout in five months. The solution delivered measurable impact: 83% reduction in customer onboarding time, 95% automation of alerts and notifications, 90% reduction in time to track project inventory, 85% automation of operational processes, improved risk management through real-time alerts, and easier scalability across India.

Fullerton India