Case Study: India's Largest Private Sector Bank achieves 30% faster credit-card application processing and scalable digital origination with Nucleus Software's FinnOne Neo

Digitized Card Origination Driving Business Growth

India's Largest Private Sector Bank, with more than US $100 billion in assets and a nationwide network of branches and ATMs, needed to rapidly grow its credit card business but was constrained by a legacy technology platform. The bank required faster product launches, automated application processing, reduced manual interventions in approvals and credit limit changes, and a workflow‑based, risk‑aware on-boarding system. To meet these needs it engaged Nucleus Software and selected its FinnOne Neo lending platform.

Nucleus Software implemented FinnOne Neo Customer Acquisition to deliver a workflow‑driven, paperless origination process with automated credit risk assessment, real‑time verifications and rule‑based decisioning. The solution cut application processing time by 30% (with a target of 70% by 2017), supported a 10% increase in cards issued and a 16% rise in transaction volume, helped achieve a 34% increase in credit card retail advances, and enabled scaling from 1,000 daily applications toward a 10,000‑per‑day goal—significantly improving time‑to‑market and operational efficiency.