Case Study: India's Largest Private Sector Bank achieves real-time, paperless delinquency management and lower collection costs with Nucleus Software's FinnOne mCollect

Delinquency Management with FinnOneTM mCollect for a large private sector bank in India

India's Largest Private Sector Bank, with over US$100 billion in assets and 3,500+ branches, faced major delinquency-management challenges across a large retail loan portfolio (>$16 billion). Field collections were paper-based and fragmented—5000+ executives and 1,200+ partners used manual receipt books, causing payment capture delays, float money, reconciliation errors, customer distrust, and high operational costs. To address this, Nucleus Software, whose FinnOne lending suite has powered the bank since 2004, deployed its FinnOne mCollect mobile collections solution.

Nucleus Software implemented the out-of-the-box FinnOne mCollect app for collectors, agencies and bank officials, enabling real‑time GPRS/Wi‑Fi updates (with offline support), Bluetooth-printed receipts, and SMS/email confirmations integrated with the bank’s collections system. The solution made collections paperless and faster, virtually eliminated float money, improved customer satisfaction with instant receipts, increased collection rates and operational efficiency, simplified reconciliation and commission disbursement, and reduced fraud risk—delivering measurable cost and time savings and a faster payback for the bank.