Case Study: Trinity Industries achieves real-time railcar intelligence with NTT DATA

Trinity Industries delivers real-time railcar intelligence with NTT DATA and 70K first-call resolutions

Trinity Industries, a railcar manufacturing and leasing company, faced the challenge of evolving from a traditional manufacturer into a full-service digital rail provider to meet modern supply chain demands. To enhance customer service and gain real-time visibility into its operations, Trinity partnered with vendor NTT DATA for a range of technology solutions including digital workplace services and enterprise application management.

NTT DATA implemented a comprehensive solution that involved modernizing Trinity's infrastructure, deploying a real-time railcar intelligence platform called Trinsight, and transforming its service desk operations. The results were highly successful, yielding over 70,000 first-call service desk resolutions annually and enabling the seamless divestiture of a $1.7 billion company. NTT DATA's work provided Trinity's customers with crucial visibility and streamlined the company's internal business operations.

Trinity Industries