Case Study: Novavax boosts IT efficiency and productivity with NTT DATA and ServiceNow

Novavax boosts ServiceNow efficiency with NTT DATA, driving 126,000+ automated updates

Novavax, an American biotechnology company, experienced rapid growth and needed to mature its nascent ServiceNow platform to improve operational efficiencies and support its global workforce. To address this challenge, Novavax partnered with vendor NTT DATA, a ServiceNow Elite Partner, to upgrade and transform its IT service management capabilities.

NTT DATA implemented a comprehensive solution that included upgrading the ServiceNow platform, establishing a common service data model (CSDM), and creating a configuration management database (CMDB). This foundation enabled the deployment of an employee service portal and IT asset management. The results included over 126,000 automated updates, a 200% increase in knowledge articles, and accelerated service delivery, all achieved without business disruption.

Novavax