Case Study: Santen Pharmaceutical achieves global ICT standardization and rapid deployment with NTT Communications' Enterprise Cloud and Arcstar Universal One

Using a Single Provider for Global Cloud, Network and Managed Services

Santen Pharmaceutical, a Japan-based specialist in ophthalmology expanding its R&D and sales globally, faced fragmented regional IT systems and locally procured servers that slowed launches, hindered standardization and caused connectivity and firewall issues across offices. These siloed operations made it difficult to support the company’s goal of raising overseas sales and rapidly deploy resources worldwide.

Santen selected NTT Communications to provide a single, global solution—Enterprise Cloud, Arcstar Universal One and Nexcenter data centers—consolidating systems into a hybrid cloud with unified network, operations management and a multi-language help desk. The migration (about 300 server environments moved in Japan) delivered faster provisioning (servers activated within a week), globally standardized governance via a single portal, strong first-call resolution (≈80%) and ongoing consolidation of regional data centers and support for smoother global deployment.

Santen Pharmaceutical

Noriaki Yamamoto

Corporate Officer CIO