Case Study: Mitsui Sumitomo Insurance Company, Limited transforms working styles and revitalizes internal and agent communication with NTT Communications' Arcstar Conferencing Web Conferencing

Mitsui Sumitomo Insurance Company, Limited - Customer Case Study

Mitsui Sumitomo Insurance Company (MSI), a major global insurer with a strong agent network in Asia, sought to transform working styles, boost employee initiative, and revitalize internal and external communication. The company’s legacy web conferencing system was user-unfriendly, limited to specific devices and rooms, slow to start, and underused by agents, prompting a replacement as part of its broader “Be Professional for All” initiative.

MSI adopted NTT Communications’ Arcstar Conferencing Web Conferencing, a cloud-based, no-install solution that works on PCs, tablets, and smartphones and offered strong support and security customization. Deployment cut meeting prep time, roughly doubled meeting frequency, improved real-time material sharing and training reach, reduced communication costs, and energized collaboration with overseas offices and agents—helping employees work more efficiently and pursue new challenges.

Mitsui Sumitomo Insurance Company, Limited

Takayuki Ochi

Manager