Case Study: Global IT Consultancy Firm achieves datacenter consolidation and ITIL-compliant operations with NTT Communications

Global IT Consultancy Firm - Customer Case Study

A global IT consulting firm that architects, deploys and manages IT infrastructure struggled with fragmented operations across thirteen datacenters run by multiple internal and third‑party teams. The resulting silos produced inconsistent procedures, slow issue resolution across time zones, difficulty keeping hardware and software current, and loss of operational efficiency.

The firm consolidated to six datacenters on a VMware-based private cloud operated by NTT America, which now provides global infrastructure, patching, monitoring, help desk and ITIL-compliant governance. The environment delivers about 1,100 VMs on 20–50 physical servers per site, enabling faster scaling, improved security and SLAs, lower operating costs, simplified management, better disaster recovery and a clear single point of operational accountability.