Case Study: Telefónica Deutschland achieves cost-efficient employee training with NTS Retail's eTrainer

Telefónica Deutschland Holding AG trains 1,000+ store employees with NTS Retail

Telefónica Deutschland Holding AG, a major German telecom provider, faced the challenge of training over 1,000 store employees on new software and processes following its merger with E-Plus. With employees possessing varied levels of knowledge, the company needed a fast and efficient method for knowledge transfer. To meet this need, they worked with vendor NTS Retail and utilized the NTS eTrainer.

NTS Retail implemented its eTrainer solution, which was delivered in different modules and integrated seamlessly into Telefónica's existing training portal. This allowed for quick and uncomplicated retraining of all employees across Germany. The solution enabled a successful and cost-efficient knowledge transfer, ensuring all store staff were prepared for the new processes post-merger.

Telefónica Deutschland Holding AG