Case Study: stc Bahrain streamlines POS and bill payment processes with NTS Retail

stc Bahrain streamlines POS for 1.8 million customers with NTS Retail

stc Bahrain, a provider of high-quality communications services, faced challenges including short timelines, integration with its Siebel CRM system, and a need to reduce the complexity of its shop processes. To address this, they partnered with vendor NTS Retail to implement the NTS Retail Suite for their point-of-sale operations.

The solution from NTS Retail provided a smooth integration with the existing CRM and enabled in-store bill payments via a unified screen. This resulted in significantly accelerated processes, increased customer satisfaction, and gave stc Bahrain absolute control of goods movements and stock. The NTS Retail Suite helped eliminate multiple error sources and increase overall efficiency.

stc Bahrain