Case Study: Educational Institution achieves reliable IT continuity with Ntiva

Educational Institution - Customer Case Study

Ntiva helped an independent school serving more than 600 students in grades 3 through 12 after a critical outage left its core network switching down, cutting off internet access, student and faculty data, and hosted applications. With servers reset to factory settings and limited IT staff, the school needed urgent support and a clearer recovery plan.

Ntiva responded the same day, restored the immediate issue, and then designed a more resilient IT environment that included a multi-node server cluster, selective cloud storage migration, and a backup and recovery solution. Ntiva also documented a high-level support strategy for the internal IT team, resulting in more consistent day-to-day operations, faster recovery readiness, and greater confidence that classes and schoolwork can continue with minimal disruption.