Case Study: Van Gogh Museum streamlines global delivery with nShift Transsmart

Van Gogh Museum masters the art of delivery with nShift

The Van Gogh Museum, a major art institution with a busy webshop and retail stores, faced complex logistics challenges. They needed to manage a high volume of global B2C orders and frequent internal restocks, all while ensuring the safe shipment of fragile items using multiple carriers. This created a time-consuming and error-prone process. To address this, the museum turned to nShift to integrate delivery management with their Exact Globe ERP system.

By implementing nShift Transsmart, the museum automated its delivery workflows, integrating them directly into its ERP. The nShift solution automated carrier selection based on destination, and generated all necessary shipping documents and labels automatically. This resulted in significant time savings, a drastic reduction in manual errors, and the new capability to deliver worldwide within 48 hours, greatly improving service for both staff and international customers.

Van Gogh Museum

Peter Vogler

Head of Logistics & Planning