Case Study: Stadium improves checkout conversion and customer satisfaction with nShift Checkout

Stadium scores a hit with customers thanks to nShift Checkout

Stadium, a Swedish sports retailer, sought to improve its online checkout experience by providing customers with greater flexibility in delivery choices. The company was already using nShift Delivery for managing orders but wanted to reduce cart abandonment, a significant challenge as limited delivery options were a leading cause of abandoned online baskets.

nShift implemented its nShift Checkout solution, which was rolled out across all markets within three months. This gave Stadium’s customers the ability to choose between home delivery, pick-up points, or in-store collection. The result for nShift’s client was an improvement in customer satisfaction and higher conversion rates at checkout, providing the brand with the agility to easily add new delivery alternatives.

Stadium

Fredrik Persson

Chief Digital Officer