Case Study: Smeg reduces service calls and improves delivery control with nShift Checkout and nShift Delivery

Smeg reduces customer service calls with nShift Checkout and Delivery

Smeg, a renowned kitchen appliance maker, faced challenges with complex carrier management and limited delivery choices during its Nordic e-commerce expansion. This lack of flexibility at checkout risked abandoned baskets and created internal difficulties in providing accurate regional shipping costs. To address this, Smeg partnered with nShift using its nShift Checkout and nShift Delivery products.

By implementing nShift's solutions, Smeg integrated all consignments into a single platform, giving customers the ability to select their preferred delivery method and see accurate postcode-based costs. This provided complete visibility for both customers and internal teams. The results for Smeg included a significant reduction in customer service calls and emails, simplified rate management, and improved conversions, turning delivery into a key brand differentiator.

Smeg