Case Study: Smeg reduces service calls and improves delivery control with nShift Checkout and Delivery

Smeg gives customers the delivery choices they want

Smeg, a renowned kitchen appliance maker, faced a challenge as it expanded its e-commerce operations in the Nordics. Managing multiple carriers across separate systems created complexity, and a lack of flexible delivery options at checkout was affecting conversions and risking abandoned baskets. The company needed to provide accurate shipping costs and give customers more control over their deliveries.

To solve this, nShift implemented its Checkout and Delivery solutions. This integration gave Smeg complete visibility over shipments from a single platform and allowed customers to select their preferred delivery type while seeing accurate, postcode-based shipping costs. As a result, nShift helped Smeg drastically reduce customer service calls related to delivery inquiries, simplify its carrier management, and increase conversions through a better checkout experience.

Smeg

Jens Hallenheim

E-commerce Manager