Case Study: Quiz reduces support calls and boosts post-purchase engagement with nShift Returns and nShift Track

Quiz lifts post-purchase click-through 5x with nShift

Quiz, a UK-based fashion retailer, faced challenges managing high volumes of returns efficiently and providing transparency to customers after checkout. This led to numerous customer service enquiries and a time-consuming manual process. To address this, Quiz partnered with nShift and implemented its nShift Returns and nShift Track solutions.

By using nShift's platform to digitalize returns and create a branded post-purchase communication journey, Quiz streamlined its operations. The solution automated the returns process and provided customers with real-time updates. The results included a significant reduction in "Where is my order?" calls, a five-times higher click-through rate on post-purchase communications, and expected staff-time savings of 30%, demonstrating the tangible impact of the nShift solution.

Quiz