Case Study: Makita achieves streamlined delivery management with nShift Ship

nShift helps Makita simplify delivery with a single streamlined solution

Makita, a leading power tool manufacturer, faced challenges with complex and inefficient delivery management across its multiple European subsidiaries. Each affiliate used different shipping systems, creating inconsistency and extra costs. To bring structure and scalability to its operations, Makita’s Finnish subsidiary, Makita Oy, turned to nShift and implemented their nShift Ship solution.

By deploying nShift Ship as a single unified platform, nShift automated delivery management, label printing, and tracking for all European branches. This eliminated manual work, sharply reduced administrative errors, and significantly lowered customer service call volume as customers could now self-track shipments. The solution provided Makita with improved visibility, cost control, and a higher quality of service for its customers.

Makita

Andrew Baxter

Chief Information Officer