Case Study: Maya Delorez achieves fewer fulfilment mistakes and near-zero delivery inquiries with nShift Delivery

Maya Delorez ships to 80 markets a month with nShift

Maya Delorez, a Swedish equestrian apparel brand, faced a challenge scaling its international shipping operations. As the company grew, its manual fulfillment process, which included manually entering shipping details for each order, became a major bottleneck. This was time-consuming, prone to human error, and created uncertainty for customers, especially for cross-border deliveries. To continue its global expansion, the brand needed to automate its shipping admin to reduce mistakes and improve the post-purchase experience.

The company implemented nShift Delivery to automate its shipping workflow from its in-house warehouse. The nShift solution standardized the fulfillment process, integrating seamlessly with their carriers to create labels efficiently. This automation allowed Maya Delorez to ship to around 80 markets a month with fewer errors and much greater reliability. The results included a significant reduction in fulfillment mistakes and a move toward their goal of near-zero delivery-related customer inquiries, providing a smoother and more predictable experience.

Maya Delorez