Case Study: Makita simplifies delivery operations with nShift Ship

Makita reduces incoming phone calls significantly with nShift Ship

Makita Oy, the Finnish subsidiary of the global power tool manufacturer, faced inefficiency and complexity by using different shipping systems across its various European branches. To bring structure and cost control to its logistics, the company sought a single, integrated solution and partnered with nShift to implement the nShift Ship platform.

By standardizing on nShift Ship, Makita automated delivery management and label printing across its entire European operation. The solution provided by nShift significantly reduced manual work, cut costs, and improved visibility. The automated tracking capabilities notably reduced customer service call volume, as customers could now self-serve their shipment information, leading to greater operational efficiency and improved customer satisfaction.

Makita