Case Study: Laithwaites improves delivery transparency and control with nShift

Laithwaites improves delivery experience with nShift for 20,000+ customers

Laithwaites, a leading UK direct-to-consumer wine retailer, faced a challenge in managing its high-volume e-commerce logistics. The company's processes for shipping, tracking, and delivery choices were spread across separate systems, making it difficult to maintain consistency and provide customers with real-time updates. To support its growth, Laithwaites turned to nShift for a more unified and modern platform.

By implementing nShift's delivery management, tracking, and checkout capabilities into a single platform, Laithwaites streamlined its operations. The nShift solution enabled more efficient shipping, provided customers with real-time tracking visibility, and offered flexible delivery options at checkout. As a result, Laithwaites achieved stronger operational control and an improved customer experience, which supports the company's broader growth ambitions.

Laithwaites