Case Study: Quiz improves post-purchase experience and reduces support calls with nShift Track and nShift Returns

Improved post-purchase experience and boosted bottom line at QUIZ

Quiz, a UK-based fashion retailer, faced challenges managing high volumes of product returns and providing visibility to customers after checkout. Their manual processes were time-consuming and led to a high volume of customer service enquiries. To address this, they turned to nShift and implemented the nShift Returns solution.

nShift provided a digital solution that automated the returns process and introduced nShift Track for branded, proactive delivery communications. This integration gave customers real-time updates and offered paperless return options. For Quiz, nShift's platform dramatically reduced "Where is my order?" calls, is expected to save up to 30% in staff time, and increased customer engagement, with click-through rates on post-purchase communications up to five times higher.

Quiz

Haroun Saleemi

Head of Ecommerce