Case Study: Hunkemöller boosts in-store returns and customer engagement with nShift Returns

Hunkemoller boosts in-store returns 15% with nShift Returns

Hunkemöller, a major European lingerie retailer, faced challenges with its traditional paper-based returns process, which lacked visibility into return volumes and drivers and offered a limited customer experience. To address this, they partnered with nShift to implement a digital returns solution.

By deploying nShift Returns, Hunkemöller digitized its reverse logistics, providing customers with a flexible, paperless returns experience. This solution from nShift led to a 15% increase in in-store returns, creating more opportunities for customer engagement. It also provided warehouse teams with real-time visibility into returns, improved operational efficiency, and supported the company's sustainability goals.

Hunkemoller