Case Study: Hatstore reduces parcel tracking inquiries by 90% with nShift Ship and RFID

Hatstore cuts parcel tracking inquiries by 90% with nShift

Hatstore Scandinavia AB, a Swedish retailer of caps and hats, faced a growing challenge as increasing order volumes led to up to ten daily customer service inquiries about missing or delayed parcels. The lack of real-time tracking after parcels left their warehouse slowed response times and created frustration for both customers and staff. To address this, they turned to vendor nShift and its shipping solution.

By implementing nShift's solution integrated with RFID label technology, Hatstore automated parcel tracking. The RFID labels automatically send shipment data via electromagnetic fields, providing full visibility. This integration with nShift reduced parcel-tracking issues by 90%, cutting inquiries from ten per day to just one, which saved the customer service team significant time and improved the overall delivery experience.

Hatstore