Case Study: Friluftsmagasinet streamlines returns and boosts customer loyalty with nShift Ship

Friluftsmagasinet cuts return processing to 2–3 minutes with nShift

Norwegian outdoor retailer Friluftsmagasinet faced a challenge managing the growing volume of e-commerce returns efficiently. They needed a faster, more reliable internal process while providing customers with the convenient, low-friction return options they expect. To address this, they turned to the vendor nShift and implemented their nShift Ship product, integrated with their Digitroll webshop.

The solution from nShift automated the generation of pre-paid return labels for customers and streamlined the internal monitoring and processing of returns. This resulted in significant improvements for Friluftsmagasinet: warehouse processing time for a return was cut from five minutes to just 2-3 minutes, refunds were issued within two days, and customer service inquiries regarding returns dropped substantially. The implementation by nShift transformed returns from a logistical burden into an integrated part of the company's customer service promise.

Friluftsmagasinet AS