Case Study: Flying Tiger Copenhagen achieves 20% higher conversions with nShift Checkout

Enhancing PUDO boosts conversions at Flying Tiger Copenhagen

Flying Tiger Copenhagen, a global Danish design retailer, was facing challenges with its automated pickup point delivery (PUDO) system, which was frustrating customers. The system automatically selected a PUDO location without customer input and did not reveal the location until after the order shipped, leading to a poor experience. They partnered with the vendor nShift to address this inflexibility and improve their e-commerce checkout.

The solution implemented was nShift Checkout, which integrated with their existing Shopify and Maersk systems. This gave customers the ability to actively choose their preferred PUDO location from a vast network during checkout. As a result, nShift helped Flying Tiger Copenhagen achieve a 20% increase in conversions and significantly improved customer satisfaction, providing a scalable platform for international growth.

Flying Tiger Copenhagen

Sander van Enschot

Head of digital operations