Case Study: Hatstore cuts tracking inquiries by 90% with nShift Ship and RFID

Customer service issues at Hatstore drop 90% thanks to nShift

Hatstore, a Swedish retailer of caps and hats, was facing a significant challenge with up to ten customer service cases daily concerning missing or delayed parcels. This lack of real-time shipment visibility created frustration for customers and placed undue pressure on their support team. They partnered with nShift to find a solution to track every shipment automatically from booking to delivery.

nShift implemented a solution integrating RFID technology with its shipping software. This allowed Hatstore to automate tracking and customer notifications, as each RFID label sends data the moment it passes a reader. The results were immediate, with parcel tracking issues reduced by 90%, saving the customer service team considerable time and dramatically improving the customer experience.

Hatstore

Dardan Drini

Customer Service Leader