Case Study: Backshop automates deliveries and reduces errors with nShift Transsmart

Backshop automates order-to-label and cuts manual errors with nShift

Backshop, a retailer of ergonomic office equipment in the Benelux region, faced a challenge with its complex and manual delivery logistics. Managing orders from multiple channels was time-consuming and error-prone, creating a bottleneck for growth. To address this, Backshop partnered with nShift and implemented its Transsmart product integrated with their Exact CRM system.

The nShift solution automated Backshop's entire order-to-label shipping workflow. This integration eliminated manual steps, significantly reduced errors, and provided faster track-and-trace updates for customers. The streamlined process freed up staff time to focus on sales and service, positioning Backshop for continued growth.

Backshop