Case Study: TRAEDE improves customer satisfaction and survey response rates with nps.today

TRAEDE gets more survey responses with nps.today

The customer, Traede, a digital B2B platform for lifestyle products, faced a challenge with an inflexible NPS measurement solution that provided insufficient insights. This issue was compounded when a change in their phone system necessitated finding a new vendor. They turned to the vendor nps.today for its customer satisfaction measurement service.

nps.today implemented a solution that integrated with Traede's Zendesk and Telavox systems, unifying all customer satisfaction measurements. The result was a significant increase in survey response rates, providing Traede with more data and a more accurate picture of customer satisfaction. The vendor's platform made the data easier to work with and act upon, streamlining the entire process.

TRAEDE