Case Study: STARK doubles NPS with nps.today

STARK doubles NPS in 3-4 years with nps.today

STARK, a prominent building materials supplier, faced the challenge of improving customer loyalty by gaining a deeper, real-time understanding of customer needs at every point of contact. To achieve this, they sought to integrate customer feedback measurements directly into their internal systems without using an external platform and partnered with the vendor nps.today to implement their NPS solution.

nps.today provided a fully integrated solution that connected directly to STARK's Microsoft Dynamics CRM and Miralix phone systems, enabling automated real-time feedback collection and streamlined data management. This allowed for quick responses and effective follow-up on all customer feedback. As a result, STARK doubled their NPS score over 3-4 years, which positively impacted their earning potential and reinforced their customer-centric vision.

STARK