Case Study: Momentive boosts customer retention with nps.today

Momentive improves customer retention with nps.today and 40 years of support insights

Momentive, a software company that empowers nonprofits with technology, faced a challenge in utilizing customer feedback. They compiled NPS scores but did not actively use the data, had only one mode of collection, and lacked insights from key decision-makers. They turned to the vendor nps.today and its all-in-one CX platform to gain better customer experience insights.

The solution from nps.today involved a seamless integration with Salesforce, providing operational data that could be acted upon in real time. This implementation led to a streamlining of internal processes, helped Momentive detect product gaps, and improved their understanding of decision-makers. The primary result was a significant improvement in customer retention for Momentive.

Momentive