Case Study: Moment improves customer loyalty and feedback management with nps.today

Moment doubles NPS from 26 to 52 with nps.today

Moment, a Copenhagen-based temporary employment and recruitment agency, faced the challenge of making improvements based on assumptions rather than knowledge. The company lacked a clear understanding of its customer loyalty and needed a feedback system to measure it accurately. To address this, they implemented the Net Promoter Score (NPS) solution from vendor nps.today.

The nps.today platform provided an intuitive system for measuring NPS, which significantly optimized time and data overview. The solution was integrated with Moment's CRM, halving the time consumption and providing immediate access to feedback. This resulted in the NPS score increasing from 26 to 52 over eight years and provided concrete trading options that led to improved customer experiences and internal initiatives.

Moment