Case Study: LEMAN strengthens customer satisfaction and sales insight with nps.today

LEMAN strengthens feedback across 7 countries with nps.today

Leman, an international transportation company, needed to make its customer knowledge less dependent on individuals and more effectively applied at a strategic level. The company sought a customer experience platform that would align with its existing Microsoft strategy. This challenge led them to choose the CX platform from the vendor nps.today.

The solution from nps.today provided seamless integration with Microsoft Dynamics, Outlook, and Power BI through plugins, requiring no internal development. The implementation resulted in customer feedback becoming a shared concern across the organization. Salespeople now use customer scores and comments directly in their CRM to prepare for meetings, and workflows for both praise and criticism have improved customer retention and generated new business.

Leman