Case Study: IDA achieves higher member satisfaction with nps.today

IDA boosts NPS from 63 to 70 with nps.today

IDA, a major professional community for engineers and IT professionals in Denmark, faced a fragmented approach to member satisfaction. Their old system made it difficult to collect and leverage customer feedback consistently across the organization, leading to technical limitations and cumbersome processes for members. To address this, IDA partnered with nps.today and implemented its CX platform.

The nps.today solution provided shared tools and dashboards, enabling real-time feedback collection and analysis. This resulted in a more than 100% increase in NPS survey response rates, from 8% to 18%, and boosted their existing high NPS score from 63 to 70. The platform also made it easier for members to give feedback and provided employees with valuable insights to improve service.

Ida