Case Study: Eurodan-Hus gains operational NPS insights with nps.today

Eurodan-Hus boosts customer insight with 11 NPS surveys using Nps.today

The customer, eurodan-hus, a construction industry family business, wanted greater insight into how their customers perceived the company to ensure their internal focus on customer experience was aligned with reality. They partnered with the vendor nps.today to implement its platform for systematized customer satisfaction surveys.

nps.today's solution involved deploying 11 operational NPS surveys across the customer journey, with results visualized on live screens for all employees. This provided eurodan-hus with actionable insights, enabling more customer dialogue and improving customer-employee relationships. The vendor's platform helped them identify issues like employee stress through score changes and allowed them to control communication by proactively following up on feedback, often within 24 hours.

Eurodan-Hus