Case Study: Dansk Erhverv strengthens member dialogue with nps.today

Dansk Erhverv achieves NPS of around 70 with nps.today

The Danish Chamber of Commerce (Dansk Erhverv) needed to foster a closer dialogue with its members to ensure service expectations were met and improve loyalty. To address this challenge, they partnered with the vendor nps.today to implement Net Promoter Score (NPS) surveys.

nps.today provided a solution to send targeted satisfaction surveys, which were integrated into key contact points like the legal hotline and member onboarding. This implementation allowed the organization to gain valuable insights and turn feedback into direct dialogue. The result was a significantly closer relationship with members and the ability to follow up individually. Measurably, the legal hotline achieved a unique NPS of approximately 70.

Dansk Erhverv