Case Study: Audika creates customer loyalty with nps.today

Audika strengthens customer loyalty with Nps.today and wins over 8 out of 10 detractors

Audika, a global hearing aid company with thousands of clinics and employees, faced the challenge of not having a structured program to measure and follow up on customer loyalty and satisfaction across its extensive international operations. They lacked the insights and framework to effectively improve the customer experience and needed a dedicated solution to address this gap.

The vendor nps.today provided Audika with its CX platform to measure customer feedback and operationalize loyalty management. The solution enabled immediate follow-ups, with the result that 8 out of 10 detractors were happy to be contacted. Audika now gains better insights into customer satisfaction, which strengthens customer dialogue and informs strategic decisions, allowing them to identify best practices and apply them across all global markets.

Audika