Case Study: OCS boosts retention and user growth with NPAW’s YOUBORA video intelligence

How OCS used Game of Thrones Streaming Data to Boost User Retention +66%

OCS, Orange’s French OTT streaming service, needed to ensure a seamless viewing experience and scale reliably for the Game of Thrones season finale while attracting and retaining a surge of fans across Live and VOD. To do this, OCS worked with NPAW and its YOUBORA video intelligence platform to monitor audience, consumption, and quality data in real time.

NPAW helped OCS rapidly integrate pre-built dashboards and player-side analytics so the team could track concurrency peaks, adjust CDN capacity, and investigate playback errors in detail. As a result, OCS increased users by 3x during the Game of Thrones season and achieved a 66% retention rate after the finale, while also resolving subtitle-related streaming crashes by episode 3.

OCS

Laurent Douat

Solution Architect