Case Study: Refrigeration Supplies Distributor reduces invoice distribution costs with NowDocs NowFORMS

Refrigeration Supplies Distributor (RSD) - Customer Case Study

Refrigeration Supplies Distributor (RSD), a leading HVAC parts supplier with more than 60 locations across nine western states, needed a better way to distribute documents. Before working with NowDocs and its NowFORMS product, RSD was mailing up to 12,000 invoices a week from dozens of branches, creating high mailing costs, duplicate envelopes for customers, and slower receivables.

NowDocs implemented NowFORMS as a centralized document distribution solution that eliminated many preprinted forms and let RSD combine invoices from multiple locations for print, fax, email, or web-based viewing and printing. The company converted 50% of customers to electronic delivery in the first year, reduced accounts receivable by at least two days, cut printing and mailing expenses by 80%, and gained a stable, scalable system with nearly 100% uptime.

Refrigeration Supplies Distributor (RSD)

Gordon Olson

Vice President of Technology