Case Study: EPA Victoria achieves a more accessible digital experience with NOW Digital

EPA Victoria achieves WCAG 2.1 AA compliance with Now Digital

EPA Victoria, the state's environmental regulator, needed to modernize its outdated digital ecosystem to better serve citizens and businesses demanding accessible, real-time environmental information. Their legacy platform was rigid, difficult to maintain, and created internal content silos. EPA Victoria partnered with NOW Digital to address this multi-faceted challenge using human-centered design and the Victorian Government's Single Digital Presence (SDP) platform.

NOW Digital applied a co-design methodology to deliver a new, customer-centric website. Key features included an intuitive navigation structure, a dynamic environmental map for real-time air and water quality data, and streamlined reporting forms. The solution, built on the SDP framework, achieved WCAG 2.1 AA accessibility compliance and streamlined internal publishing workflows. This transformation equipped EPA Victoria with a scalable, high-performance platform that empowers the community with trusted information and supports operational excellence.

EPA Victoria