Case Study: Onzie reduces manual order processing with Now Commerce QuickBooks B2B software

Onzie cuts 24/7 sales rep texts with Now Commerce

Onzie, a clothing brand distributor and the US office of an Italian company, faced challenges with manual order processing. Their outside sales reps frequently texted the office for order statuses, leading to constant interruptions and a high number of data entry errors. To address this, Onzie worked with Now Commerce to implement its QuickBooks-connected B2B portal software.

The solution from Now Commerce provided a B2B portal that sales reps could access directly from their phones. This allowed reps to independently look up critical information like inventory quantities, tracking numbers, and old invoices, eliminating the need to text for updates. As a result, the distributor significantly reduced manual order processing and cut down on errors. The office now only needs to perform a quick review before sending most orders, and the owner noted his reps no longer text him 24/7.

Onzie