Case Study: FRICKE Group achieves fast multichannel customer service with novomind iAGENT and WhatsApp Business Solution

Fricke Group handles several thousand multilingual emails daily with novomind

The Fricke Group, a large German agricultural engineering company, faced the challenge of managing thousands of daily multilingual customer inquiries and sought to provide faster, multichannel communication. They partnered with novomind to implement a solution for this.

novomind provided its iAGENT Mail software, a flexible communication solution for processing emails, and integrated the official WhatsApp Business Solution API. This enabled genuine, fast multichannel customer service, which was immediately embraced by the company's customers. The solution is hosted by novomind and is GDPR-compliant.

Fricke Group (Wilhelm Fricke SE)