Case Study: Village of Whitehouse improves public service efficiency with Novo ShareNet by Novo Solutions

Village of Whitehouse - Customer Case Study

The Village of Whitehouse in Ohio needed a better way to manage citizen requests and public service work orders. Its team was tracking requests on paper and spreadsheets, which made reporting difficult and limited visibility for administrators and elected officials. Vendor Novo Solutions, through its Novo ShareNet Municipal Asset & Work Order Management cloud platform, provided an affordable, robust way to improve asset and work order tracking.

Novo Solutions implemented ShareNet so citizens could submit requests through the village website, with workflows routing them to the right department and notifying residents when work was completed. Staff can update maintenance work orders from mobile devices in the field, and assets such as street signs, hydrants, meters, and storm drains are now mapped and geo-tagged. The result was happier citizens, more productive staff, better asset maintenance, improved reporting, and more efficient public service operations.

Village of Whitehouse

Village of Whitehouse