Case Study: Petrogas Global improves support and tracking efficiency with Novo Solutions

Petrogas Global - Customer Case Study

Petrogas Global Limited, trading as Applegreen, operates more than 100 convenience stores in Ireland with over 1,500 employees. As the business grew, it struggled to manage support requests for broken equipment, recurring store issues, and HR compliance tasks through email, with no central way to track status, trends, or accountability. Novo Solutions helped address these challenges with Novo Service Desk software.

Novo Solutions implemented Novo Service Desk to automate issue logging, routing, tracking, and knowledge sharing across the company. Applegreen has now logged over 12,000 requests in a year, improved visibility into recurring equipment and HR issues, and reduced downtime and manual follow-up. The result is better-trained employees, faster resolution of requests, more informed management decisions, and improved customer service across the stores.

Petrogas Global

Adrian Giffney

Technical Operation Manager