Case Study: HRH Geological Services improves support efficiency with Novo Solutions

HRH Geological Services - Customer Case Study

HRH Geological Services, a provider of integrated geological software and services for the exploration and production industry, needed a better way to manage client-to-vendor communication and support requests. Their existing database was difficult to use, making it hard to retrieve data and track issues efficiently. Novo Solutions provided the Novo Customer Support Suite, including a knowledge base and help desk, to help streamline customer support.

With Novo Solutions’ help desk and knowledge base in place, HRH Geological Services can now handle basic support questions, license reactivations, feature requests, file transfers, and issue tracking more efficiently. Clients can find answers through the knowledge base and view the status of their own requests, while administrators benefit from flexible role-based access controls. The support team described the system as “a big help,” and the company gained a more organized way to log repeated information and reduce duplicated work.

HRH Geological Services