Case Study: City of Otsego streamlines utilities operations with Novo Solutions' NovoGov

City of Otsego modernizes 12-staff utilities operations with Novo Solutions

The Utilities Department for the City of Otsego, Minnesota, faced challenges with its basic task-tracking methods as operations expanded. The department of 12 staff members needed better asset tracking, inventory visibility, and work order history to support its water and wastewater operations. To address this, the city selected NovoGov, a municipal operations management software from Novo Solutions.

Novo Solutions implemented its NovoGov software to modernize and centralize the city's operations into one flexible system. The solution provided the department with integrated water management, wastewater maintenance, and work order software. This gave Otsego Utilities the long-term data and visibility needed to improve scheduling and support future budgeting and staffing decisions.

City of Otsego, Minnesota