Case Study: Cascade Valley Hospital & Clinics reduces downtime with Novo Solutions' Novo Help Desk Software

Cascade Valley Hospital & Clinics - Customer Case Study

Cascade Valley Hospital & Clinics, a long-standing health care provider in northern Snohomish County, Washington, needed a better way to manage IT support requests across the hospital and clinics. Before working with Novo Solutions, paper work orders were manually organized and distributed, creating a labor-intensive process that slowed the IT department’s response to network and hardware issues.

Novo Solutions implemented the Novo Help Desk Software to centralize, track, and route trouble tickets from a single system. The result was faster issue assignment, quicker problem resolution, and reduced downtime, while also improving tracking for administration and reporting. Cascade Valley Hospital & Clinics reported that the software helped the IT department resolve problems more quickly and reduce backlog.

Cascade Valley Hospital & Clinics