Case Study: Triangle Apartment Association achieves effortless member profile updates and greater member confidence with Novi AMS

Triangle Apartment Association - Customer Case Study

Triangle Apartment Association faced a common membership challenge: some members were "technologically challenged" and reluctant to use online tools to update their directory listings. When staff member Meg Palumbo asked a member to log in and update his profile, he insisted on in‑person help despite the listing upgrade powered by Novi AMS and its Member Compass tool.

Using Novi AMS's Member Compass, Meg walked the member through Management Access in a 20‑minute session; he completed the profile update and left feeling confident he could manage his company's information going forward. The Novi AMS solution reduced the need for repeated in‑person support, sped up self‑service updates, and helped the Triangle Apartment Association better empower its members.

Triangle Apartment Association

Meg Palumbo

Communications Manager